Why didn't i receive my order confirmation E-mail?

If you have not received the confirmation e-mail but you saw the confirmed order number at our site and you have been charged, you can be certain that your order has been successfully processed. You will receive your order without any problems.


The reasons you have not received the e-mail may be 


  1. There is anerror in the email address.
  2. The e-mail has been mistakenly marked as spam. Pleasecheck your spam folder and make sure to add Bellelily to your safe list.
  3. There has been a computer problem on our side when sending the confirmation e-mailduring peak times and sales.


While we aren't able to resend your email confirmation, you may check your Order Status in your account or contact us at support@hawaiidiary.com with your name, order number, and email address used to place the order, and we can confirm the order for you.