Return & Refund Policy

Thank you for shopping at Briteneye. Our quality control teams will inspect your items before shipping to assure your satisfaction, and quality is guaranteed. We accept return demands within 15 days after delivery.

Cancel & Refund:

Order Status

Reasons for Refund Request

Requirements and Notice

Solution

Before shipment

1. Forget to buy sth.

2. Buy the Wrong thing

3. Just don't want it anymore

Apply cancel orders within 24 hours

100% order amount

Apply cancel orders OVER 24 hours

95% of the order amount(deduct 5% processing fee)

Received

1. Lack of Items

2. Package Broken

3. Quality Issues

1. Apply within 15 Days after delivery
2. Order ID
3. Clear Photos of this item
4. Brief description about the problems of the items

Contact Customer Service Team via service@briteneye.com

 

Return Procedure:

  1. Take a clear photo for the item.
  2. Contact our customer service team via service@briteneye.com.
  3. Send the photos and order ID to customer service team and tell them about your problems and the resolution you prefer. Return? Refund? Exchange? Resend?
  4. Customer service team willoffer you the address please send do not send the package back to where it came from, or it would delay your refund procedure.
  5. Notify us the tracking number after you have returned the item(s).
  6. Return and exchange address: Room 201, No. 3, West 2nd Lane, Xibian Street, Tangxia, Tianhe District, Guangzhou

NOTE:

  • The Package must be restored to the unopened state.
  • Returned items must be returned in original product packaging.
  • Returned items must have no visible signs of wear or use.
  • Items returned without authorization will not be accepted.
  • Package must be sent to the address that offers by the emailnot the company address on our site.
  • Customer is responsible for all return charges.
  • No exchange or return or amendments on promotional items or last-chance items.
  • Customer should be responsible to the delivery problems caused by the wrong address.
  • Returns will be processed within 15 days upon receipt of your package.
  • Refunds will get back to your account within3-7 business days, depending on your bank or card issuers.
  • The following items cannotbe returned: bodysuits, lingerie & sleepwear, and swimwear.
  • The original shipping feeis non-refundable.

Exchanges:

Sorry for the inconvenience, we currently do not offer exchanges. However, we will advance this part as soon as possible. Stay tuned.