Returns & Refunds
RETURNS & EXCHANGES
Thank you for shopping at Briteneye. Our quality control teams will inspect your items before shipping to assure your satisfaction, and quality is guaranteed. We accept return demands within 15 days after delivery.
Cancel & Refund:
Order Status |
Reasons for Refund Request |
Requirements and Notice |
Solution |
Before shipment |
1. Forget to buy sth. 2. Buy the Wrong thing 3. Just don't want it anymore |
Apply cancel orders within 24 hours |
100% order amount |
Apply cancel orders OVER 24 hours |
95% of the order amount(deduct 5% processing fee) |
||
Received |
1. Lack of Items 2. Package Broken 3. Quality Issues |
1. Apply within 15 Days after delivery |
Contact Customer Service Team via service@briteneye.com |
Return Procedure:
- Take a clear photo for the item.
- Contact our customer service team via service@briteneye.com.
- Send the photos and order ID to customer service team and tell them about your problems and the resolution you prefer. Return? Refund? Exchange? Resend?
- Customer service team willoffer you the address please send do not send the package back to where it came from, or it would delay your refund procedure.
- Notify us the tracking number after you have returned the item(s).
NOTE:
- The Package must be restored to the unopened state.
- Returned items must be returned in original product packaging.
- Returned items must have no visible signs of wear or use.
- Items returned without authorization will not be accepted.
- Package must be sent to the address that offers by the emailnot the company address on our site.
- Customer is responsible for all return charges.
- No exchange or return or amendments on promotional items or last-chance items.
- Customer should be responsible to the delivery problems caused by the wrong address.
- Returns will be processed within 15 days upon receipt of your package.
- Refunds will get back to your account within3-7 business days, depending on your bank or card issuers.
- The following items cannotbe returned: bodysuits, lingerie & sleepwear, and swimwear.
- The original shipping feeis non-refundable.
Exchanges:
Sorry for the inconvenience, we currently do not offer exchanges. However, we will advance this part as soon as possible. Stay tuned.